Built on Real HVAC Expertise, Not Guesswork.
Most generic chatbots guess. Ours knows.
We custom-built an AI-powered after-sales technical support platform around our clients’ products, drawing on
more than 35 years of real-world HVAC field experience.
The result is a system that truly understands your products and delivers highly accurate, product-specific
responses based on validated organizational content.
We custom-built an AI-powered after-sales technical support platform around our clients’ products, drawing on more than 35 years of real-world HVAC field experience. Our team validates and enriches technical documentation, fills knowledge gaps, and converts manuals, diagrams, schematics, visuals, tables, and graphs into structured, AI-ready knowledge.
The result is a system that truly understands your products and delivers highly accurate, product-specific responses based on validated organizational content.
Today’s HVAC industry is facing a convergence of challenges:
The result? Longer resolution times, failed service calls, and growing strain on brands.
Climtek exists to close the widening gap between rapidly advancing HVAC technology and the realities of field service. By combining cutting-edge artificial intelligence with deep HVAC domain expertise, we modernize after-sales product support to deliver faster, more consistent, and more reliable technical assistance across every service channel.
Our mission is to help manufacturers scale expert-level support without scaling complexity—reducing resolution times, improving service outcomes, and protecting brand trust in an increasingly demanding industry.
Built on Real HVAC Expertise
Developed and validated by HVAC professionals with over 35 years
of hands-on field experience—responses reflect real-world service
conditions, not generic AI assumptions.
Product-Specific Accuracy
Each system is custom-built around your products using validated
technical content, delivering precise, model-specific answers
technicians can trust.
Scalable Support Without Added Headcount
Extend expert technical support to installers, service teams,
distributors, and partners—24/7—without increasing internal
resources.
Faster Resolutions, Fewer Failed Calls
Instant access to accurate, structured knowledge reduces
troubleshooting time, minimizes repeat visits, and improves
first-time fix rates.
Human-Verified, AI-Powered
A human-in-the-loop approach ensures technical accuracy, mitigates
risk, and maintains professional and ethical standards.
Actionable Insights for Continuous Improvement
Built-in analytics reveal support demand, product issues, and
knowledge gaps—turning interactions into strategic insights.
A complete after-sales support foundation built around your products, your standards, and your service channels.
| Capability | What It Delivers | Business Impact |
|---|---|---|
| Structured Data Ingestion | Refines raw PDFs and technical documents into a structured, enriched knowledge base optimized for AI reasoning and retrieval. | Faster, more accurate answers for installers and support teams; reduced misinterpretation of complex documentation. |
| Custom Configuration | Fully tailored UI, conversational tone, and system rules aligned to your brand and operational standards. | Higher adoption and trust; consistent customer and installer experience across channels. |
| Seamless Integration | Deployment-ready solution with simple links or embeds for public-facing and internal platforms. | Rapid time-to-value with minimal IT overhead; faster rollout across teams and regions. |
| Analytics & Monitoring | Actionable insights from real user interactions, highlighting common issues and documentation gaps. | Converts support demand into product and documentation intelligence; lowers ticket volume and improves product usability. |
| Expert Maintenance | Human-in-the-loop validation by subject matter experts before any response goes live. | Field-proven reliability, reduced risk, and increased confidence for mission-critical use cases. |
Practical value across after-sales, technical support, and sales application workflows.
An installer hits a wiring issue at 7 PM and gets step-by-step guidance, exact diagrams, settings, and video guides—instantly. Not generic responses. The right solution for that specific equipment, in that exact situation.
When issues reach support teams by email or phone, the system generates clear, step-by-step, product-specific guidance that can be sent directly to field technicians—reducing response time and ensuring consistency and accuracy.
When sales teams prepare proposals for specific applications, the system generates professional, technically sound emails and application narratives, helping communicate value clearly and supporting confident deal closure.
Use AI built on real HVAC expertise to deliver accurate, product-specific technical answers at scale.