AI Technical Support Solutions for HVACR and Building Automation Manufacturers
Climtek is the technology division of Trimac, focused on delivering high-accuracy, AI-powered technical support systems for HVACR and building automation manufacturers.
Our solutions modernize product support, reduce response times, and improve customer satisfaction across all service channels.
Built around a proprietary Retrieval-Augmented Generation (RAG) system, Climtek transforms complex technical documentation into structured, AI-ready knowledge. This enables precise, brand-aligned responses with minimal delay or confusion. Our platform is flexible in its deployment. It can be used as a traditional AI-powered chatbot or as a fully integrated product support interface within your website. Both options support embedded videos, images, and downloadable resources. Users can ask questions naturally and receive accurate, visually enhanced answers for any product in your portfolio.
Manuals, specs, and guides are transformed into AI-ready knowledge through structured ingestion and expert refinement, adapting human-focused content for accurate machine use.
An AI assistant fully aligned with your product range, tailored workflows, and brand standards to deliver consistent, intelligent support.
Deployment-ready with simple integration links and technical guidance.
Dashboard with insights on usage, unresolved queries, and customer trends.